Return policy

At Opulent & Beauty, we are committed to ensuring your satisfaction with every purchase. If you’re not completely satisfied with your order, you may return eligible items within 14 days from the date of delivery for a full refund, subject to the terms and conditions outlined below:

**Eligibility Criteria:**
1. The item must be in its original condition, unworn, unused, and with all original tags and packaging intact.
2. Proof of purchase, such as the original receipt or order confirmation, is required for all returns.
3. Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.
4. For items with authenticity certificates, the certificate must be returned along with the item. Any tampering with the certificate will void the return.

**Return Process:**
1. Contact our customer service team at info@opulentandbeauty.com within 14 days of receiving your order to initiate the return process.
2. Our team will provide you with a return authorization and instructions on how to package and send back the item.
3. Items must be returned using a trackable and insured shipping method, and the return shipping costs are the responsibility of the customer.
4. Once we receive the returned item and verify its condition, we will process your refund, exchange, or store credit within 14 business days.

**Refunds:**
1. Refunds will be issued in the original payment method used for the purchase.
2. Please allow up to 14 business days for the refund to reflect in your account, depending on your financial institution.

Please note that any damage caused to the item after delivery or failure to follow the return instructions may result in a reduced refund amount or denial of the return.

For any further inquiries or assistance, please contact our customer service team at info@opulentandbeauty.com